Are you keeping track of what people say about your business?

The days of relying on your next-door neighbor for local restaurant tips are gone. Nowadays, people all over the world can read and be influenced by recommendations from others globally through social media platforms and online forums.It’s important to track and regulate what previous customers and prospects are saying about you and your business.

Going without a reputation management plan could cause you to lose business from both new and old customers. An unnoticed, blistering review will damage your reputation, but with a proactive strategy, you’ll have the opportunity to quickly respond and mitigate negative comments in a matter of minutes.

On watch. On demand.

With our ability to listen and hear what’s being said about your business at any given moment, you’ll be confident that having our ears to the ground will keep your brand afloat. Through our reputation management services, you’ll be able to retrieve ratings and comments that live on the biggest review sites from Yelp! to TripAdvisor and more. Of course, we’ll work with you to broadcast the best reviews on your website and through your social media sites to reiterate your reputation.

Turning negatives into positives

One of the great things about working with us is that we’ll handle negative responses so you won’t have to. Once we spot a negative review, we’ll do a write-up and send it your way for approval. After we get your OK, we’ll post it to help reiterate your interest in providing stellar customer service by addressing an issue that needs to be remedied. Extending a sincere apology married with an idea on how you want to make things right will go a long way in turning a negative review into a positive one. At the core, when people complain, we understand the psychology behind the difference it makes to have someone listen and respond.